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 Thursday 23 October

Welcome and Opening remarks
Mohamed BHANJI, Via Rail - CANADA
Moving toward Paperless in a complex business environment – Do’s and Don’ts
John LUTZ, UIC - France
One way to make Rail service offerings more attractive to the customer is to reduce the burden of paperwork needed in the transport chain, therefore reducing the unnecessary repetition of tasks such as manual input of information. The manual provision of information creates errors, slows down the booking process and increases slowdowns in Customs clearance processes. Global shippers are now demanding electronic documentation support from their carriers as a requirement for doing business.

This presentation focuses on the real case studies of going paperless – defining the processes, deciding what to automate and how to go about implementing with your trading partners – and provides some ‘Do’s and Don’ts for implementation.

Lutz {PDF}
Legal Implications of going Paperless in the Railway Industry
Electronic contracts of carriage in freight and passenger traffic: focus on the problems and challenges arising at international level. Analysis of the legal requirements at international, EU and national level, especially those related to the electronic signature. Use of the electronic consignment note and conclusion of the appropriate contracts on electronic data interchange.
Oberson {PDF}
11:00 Coffee break
Paperless Operations - Path Request to Train Run
Three years ago, SBB introduced a system for exchanging online path requests and offers between Railway undertakings and SBB infrastructure, called AVIS. Today, 24 Railways are connected. This success is a result of a user centered project combined with real business value. For 2009, SBB is up take the next step, when all path requests from yearly timetable planning to instant capacity are integrated seamlessly in its new capacity management system. Topics of the presentation: Success factors and pitfalls of the AVIS Project – Changes in Business-to-Business Workflows – Modeling Path Requests – The Users Need and Experience – Generating Schedules from Electronic Requests.
Fuhrer {PDF}
The Common Interface – Enabling Data Exchange in a secure environment
Patrick MANTELL, UIC - France
The Common Interface is a part of the TAF TSI TAF TSI Technical Specifications for Interoperability for Telematic Applications for Freight . It will in the coming years allow the railway actors a secure way to exchange data with its railway partners. The presentation will explain the technical architecture of the common interface and introduce the technical solutions proposed.
Mantell {PDF}
13:00 Lunch
Workshop 1 - Freight Infrastructure
Jan SUNDLING, Chairman TAF TSI Deployment - Sweden
The efficient operation of freight transport on the European rail network requires an automated exchange of operating data in unified formats between railway undertakings, infrastructure managers, wagon keepers and other groups of service providers (all or each of which herein are called “Market Participant(s)”).

The quality of rail freight transport services and maintaining a competitive cost structure of rail freight in Europe are codetermined by the efficiency of a data exchange solution.

The TAF-TSI provides a framework to achieve the goal of efficient operations. This presentation will discuss the legal framework of the TAF-TSI and the responsibilities and obligations of the Stakeholders to implement the regulation.

Sundling {PDF}
Paperless Consignment Notes – eLV Case Study
Maurice BOUSQUET, SNCF - France
SNCF Fret illustrates how their Electronic Consignment Note Project both responds to their Customer’s Expectations and offers a full array of benefits for the operator. Mr. Bousquet will discuss how the SNCF implemented this project and will highlight the success factors that have resulted in a 95% electronic transmission rate of Customer Consignment Notes.
Bousquet {PDF}
15:45 Coffee Break
Intelligent Wagons - Serving the Customer
Rainer WILKE, RAILION Deutschland AG - Germany
Regular freight cars shall have a battery- or solar powered electronic equipment and sensors for telematics purpose. A GPS/GSM unit to perform the basic task, can evaluate the geographical position and transmit this information to a backend database server. In addition, this GPS/GSM unit should collect the data of sensors located on different places all over the freight car (e.g. door open sensor, temperature sensor, axle bearing temperature sensor, break status sensor).
Wilke {PDF}
Workshop 2 - Passenger
The TAP-TSI – Legal Framework and implementation strategy
Ugo DELL’ARCIPRETE, Trenitalia - Italy
The European Rail Agency (ERA ERA European Railway Agency ) is mandated, among others, to draft the Technical Specifications for Interoperability (TSI) for the Telematic Applications for Passengers (TAP). Mr. Ugo Dell’Arciprete, one of the CER CER Community of the European Railways speakers in the ERA Working Group, will recall the legal basis of the TAP TSI TAP TSI Technical Specifications for Interoperability for Telematic Applications for Passenger , its connection with the recently approved Passenger Rights Regulation and the current status of the works.

He will also sketch the possible implementation steps, after the submission of the draft to the European Commission expected in February 2009.

Dellarciprete {PDF}
The TAP-TSI – Legal Framework and implementation strategy
Mohamed BHANJI, Via Rail - Canada
VIA Rail Canada has partnered with Jonview Canada to develop dynamic “packaging” technology to combine travel components from their respective reservations systems, bundle them as a package, price them dynamically in real time, process a single credit card payment for the entire package and issue online confirmations. No fulfillment documents have to be mailed. Consumers simply print the vouchers and present these when they check in to their hotel and to gain admission for sight-seeing activities. To obtain the rail ticket, they scan the barcode on the e-Booking confirmation at one of VIA’s self-service ticketing kiosks. Consumers also have one point of contact for customer service for the entire trip.

An innovative feature of this solution is the payment process for the rail portion of the packages by Jonview to VIA. This is accomplished seamlessly during the booking process by using VIA’s private-label virtual credit card from BMO Financial. This secure payment by a virtual credit card operates in a “closed loop” e-Payment environment and eliminates the need for manual invoicing and collections, expedites cash flow and results in a paper-less electronic fund collection and settlement process.

Bhanji {PDF}
15:45 Coffee Break
Securing Smart and Mobile Transactions against Fraud
Jeremy ACKLAM, the Trainline.com - UK
Mr. Acklam will describe practical measure which can be used to secure smart media ticketing and mobile phone transactions against fraud. Mr. Acklam will use examples and outline strategies to achieve them.
Acklam {PDF}
Acklam Presentation {PDF}
17:30 Visit Showroom

 Friday 23 October

Workshop 1 - Freight Infrastructure
eRail Freight – Automated the Customs Environment
Hannelore ANNSORGE, RAILION Deutschland AG - Germany
Europe goes paperless. Since 1995 some of the biggest railways in Europe exchange consignment note data electronically via ORFEUS. In 2008 the European Railway agreed to start the eRail Freight project. After the implementation of the electronic consignment note, the RU’s will be able to run paperless traffic in Europe.
Ansorge {PDF}
Facilitating Information Exchange for Train Monitoring – Case Study on Viaggiatreno Cargo, Trenitalia
Luca MARIORENZI, Trenitalia - Italy
The presentation of “Viaggiatreno Cargo” has the main scope to promote the mentioned tool that Trenitalia provides to its customer in order to enable them to monitor their trains in real time through Italy.
Mariorenzi {PDF}
10:30 Coffee Break
Introduction and Status of ISR System
Luca MARIORENZI, Trenitalia - Italy
Mariorenzi 2 {PDF}
Trip Planning and Transport Monitoring – New Paperless functionality by ISR
Martin BLAU, Raildata - Switzerland
Raildata, a special group of UIC managed by 15 member railways, runs the applications ORFEUS for the exchange of consignment note data and ISR for the exchange of wagon status messages. By matching both information experienced transport plans are generated which help to inform the railways how similar transports will run and after they have started to control steadily whether they still run as expected, giving notice in case of deviance and delay.
Blau {PDF}
Workshop 2 - Passenger
Mobile Phone Ticketing Service – Case Study East Japan Railway
The presentation introduces a Mobile Suica system. The Suica system is an automatic fare-collection system with East Japan Railways contact-less smart IC-card. The Suica system was born in November, 2001. A newly developed Mobile Suica service which used the mobile phone started in January, 2006. Mobile Suica Service makes it possible for a passenger to purchase a ticket anywhere at anytime using a mobile phone. Shinkansen ticket service was started as a Mobile Suica original function in March 2008.
Mori {PDF}
Implementing Electronic Ticketing - a Case Study from DB
Thorge LOH, DB AG - Germany
Electronic ticketing processes – key components for the sales channel of the future.

The key to success in a prospering online-sales channel is the wide spread of product range.

Nevertheless, requirements for potential fraud and misuse have to be taken into account.

Using an optimised, automatic control processes in the train and in the aftersales, the DB is able to provide the customer with a full print@home solution.

The process chain from the customer via the conductor up to the backoffice will be shown.

Loh {PDF}
10:30 Coffee Break
Paperless Ticketing Project
Kurt DE VRIENDT, Chariman GBI - Belgium
The GBI (innovative ticketing group) has been working on standards for tickets that are no longer printed on traditional paper. This includes home-printed tickets and paperless travelling and creates specific security issues that has to be solved. Further, such a standardisation is quite difficult since different railway undertakings have different systems for the domestic ticketing which are not compatible. The solution is to combine the different systems into one ticket.
De Vriendt {PDF}