Finland’s transport administration reforms took effect on 1 January 2019. The Finnish Transport Agency is now the Finnish Transport Infrastructure Agency (Väylä in Finnish).
The Finnish Transport Infrastructure Agency focusses on planning, developing and maintaining Finland’s network of roads, railways and waterways. It is also responsible for coordinating transport and land use and for organising traffic control and winter navigation.
Responsibility for over 20 billion euro worth of transport infrastructure assets
Mr Kari Wihlman will continue in his role as Director General of the Finnish Transport Infrastructure Agency. The agency employs 400 experts directly, as well as over 12,000 people indirectly through investment projects, planning and maintenance. The agency has an annual budget of two billion euro and is responsible for transport infrastructure assets amounting to over 20 billion euro.
Collaboration on customer service
The Finnish Transport Infrastructure Agency collaborates closely with various transport operators. On 1 January 2019, the Traffic Management Finland Group begins operations, with responsibility for traffic management across all transport modes. The new Finnish Transport and Communications Agency, Traficom, begins operations on the same date. Traficom is responsible for permits, certificates and supervision, amongst other things. Under the guidance of the Finnish Transport Infrastructure Agency, the regional centres for economic development, transport and the environment are responsible for ensuring smooth and safe transport on public roads and for maintenance in their respective areas.
Feedback channels remain unchanged
Feedback on transport routes can be submitted through the following channels:
- Urgent, 24/7 feedback on road conditions or traffic problems: Road User Line 0200 2100 (this service is provided by the Traffic Management Finland Group).
- Traffic Customer Service: users can give feedback, ask questions and report issues related to public roads, railways and waterways. Please contact https://liikenne.palautevayla.fi/ or phone 0295 020 600 in Finland (service provided by the ELY Centre).
Updated traffic information:
- Traffic situation service: information on disruptions, weather and maintenance
- Asemainfo.fi: passenger information on railway traffic
The Finnish Transport Infrastructure Agency is responsible for developing and maintaining the state-owned road network, railways and waterways. Our responsibilities include maintaining transport service levels and help to promote wellbeing in society and the competitiveness of Finnish industry.