Earlier this week, SBB’s Board of Directors appointed Jeannine Pilloud as Head of the Passenger Division and member of SBB’s management board. Mrs Pilloud, 46, has to date been Senior Vice-President at an international telecommunications company. She will begin her new role at SBB during the first half of 2011 with Urs Schlegel continuing to serve as Head of the Passenger Division in the interim. The Passenger Division has some 910,000 customers on board its trains every day. It employs around 12,000 staff and is a major factor in SBB’s image.