On 2 May this year, the meeting of the Government of the Republic of Kazakhstan on export policy, export support measures, consumer protection, digitalisation of transport and logistics took place under the chairmanship of the Prime Minister of the Republic of Kazakhstan Bakytzhan Sagintayev in Ukimet үйi.
Kanat Alpysbaev, the head of NC Kazakhstan Temir Zholy JSC reported on the implementation of the Digital Railway sectoral strategy.
K. Alpysbaev reported on the introduction of modern information systems in the key operating segments of the Company - freight, passenger transportation, railway infrastructure and transport logistics.
"The Digital Railway strategy for 2018-2022 provides for the implementation of 21 projects, two of which are implemented under the “Digital Kazakhstan” state programme", said the head of the Company.
In the sphere of passenger traffic, the objectives are to increase customer-orientation, improve the quality of services provided. So, in the framework of electronic ticketing, passengers are presented with an alternative possibility of issuing tickets through internet resources and over 17,000 terminals. Transparency in the availability of seats in trains, as well as the functions of “waiting list” and “train rating” were provided. By the end of 2017, e-ticket sales accounted for 64% of the total number. By 2020, the goal is 90% of the transition to e-tickets.
“It is planned to implement a system of centralised management of customer appeals 24/7, which will improve the feedback from clients through prompt response to appeals and complaints,” Alpysbayev added.
Digitalisation of processes in the sphere of multimodal transport is aimed at the development of transit container transportations. A single platform for the electronic exchange has now been created. Its participants are more than 1,700 customers. The automated system of processes on the SEZ «Khorgos - Eastern Gate» was introduced. This reduces the passage of vehicles through the checkpoint from 10 minutes to 30 seconds, the costs of participants at registration - from 2 000 € to 200 €, and also reduces the risks of corruption offenses.
“In order to reduce the time for processing orders and to select the optimal logistics route, an integrated multi-modal transportation management platform is implemented on the principle of a “single window”,” Alpysbayev said.
Information systems are also being introduced in freight rail transport. They increase the efficiency of the organisation of the transportation process, ensure the timely delivery and safety of goods, and simplify the procedures for crossing the borders of other railway administrations.
“The company implemented a service for online tracking of goods, introduced a system of electronic lock devices that ensure the safety of cargo and prompt response to attempts to unauthorised access to cargo, introduced an automated system” Contract and commercial work" . The 100% “paperless” application for freight transportation was developed, as well as integration with the “Astana-1” information system of the State Revenue Committee of Finance of the Republic of Kazakhstan," K. Alpysbayev said.
Within the framework of the “Digital Railway”, the Company is working on cost optimisation, the implementation of the digital railway track diagnostics project, the Traffic Management and Digital Services Centre at 17 railway stations.
According to preliminary estimates, the total economic effect from the implementation of the Strategy’s projects will be 115 billion tenge.
“Successful implementation of the projects of the “Digital Kazakhstan” state programme will improve the country’s logistics environment,” K. Alpysbayev emphasised.