Monday 10 May 2021

Customer Experience Management Platform (CEMP) Workshop to be held on 21 June 2021

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The UIC Customer Experience working group is organising an online workshop on 21 June where experts will share information about customer requirements, examples of success solutions already implemented and development of strategies for the near future.

The objective of this workshop is to better understand the current strategies and solutions that operators and industry are working on to improve the customer experience and to prepare for the new needs they might have in the near future.

At the end of the presentations there will be a breakout session with an exchange of ideas online on the evolution of the customer experience on rail.

More details about the agenda will be available soon on the dedicated webpage. To register for this event, please follow the link:

For further information about the Customer Experience Management Platform, please contact Vanessa Perez, Senior Passenger Advisor:

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